Secured Transactions
Our site uses the cutting-edge security technologies.
That means your transactions are fully encrypted and secure
when you shop at DCACPowerInverters.com
Shipping Policy
Domestic orders for Available items will ship
the same day (when placed before 3:00pm Est.). DC AC Power
Inverters offers shipments via Fedex including ground, next day
air, 2nd day air, 3 Day Select and Worldwide (for international
only) The
charge is strictly from the shipping cost of Fedex or UPS based
on weight, dimensions and locations. No extra charge or fees You will be asked to specify the method you
prefer on your order form. You choose the shipping
method and cost that is best suitable to you. Any shipment
to the address indicated on the order form cannot be refused without
prior notice to us. DC AC Power Inverters does not ship
or deliver on Saturday or Sunday. Due
to shipper restrictions we cannot deliver to P.O. Boxes.
Warranty
All of our products come with a 1 year parts
& labor warranty. Warranty valid in continental USA and Canada
only.
DCACPOWERINVERTERS.COM assumes no responsibility or liability
for losses, damages, costs or expenses, whether special, direct,
indirect, consequential or incidental, which might arise from
the use of the products sold on our web site.
Product Return Guidelines
For all returns to DC AC Power Inverters, you
must obtain a Return Authorization number from our Customer Service
department by Email to RMA
- Company/Customer
Name
- Invoice/Order
Number
- Reason
for Return
- Conditions
of Product (opened, unopened, defective, damaged)
You may also request the type of return you would
like:
- Replacement returns of products damaged on arrival (DOA) or defective
- DC
AC Power Inverters ships the replacement product as soon as
the damaged or defective product is received.
-
- Credit returns only apply to undamaged and non-defective
products
- Credit
returns may be available depending on a variety of conditions.
You ship the product; when it is received, DC AC Power Inverters
credits your account. The fund will be subject to a 25%
restocking fee on all orders over $100.00 and $5.00 + 15% on
the products subtotal under $100.00. All returns must be within
7 days of receipt of order
Products returned for any reason other than Dead
on Arrival (DOA) or as defective must be in resalable condition,
complete and unused, and the outer seal must not have been opened
or re-taped. Product boxes that have been opened or re-taped are
not eligible for return and will be refused.
Refused orders will be subject to the same fees as
a returned order. Call Customer Service at 1-866-582-5620 before
refusing any shipment. Failure to call Customer Service may result
in credit refusal, and products will be returned to you at your
expense.
Return Shipping Guidelines
For DC AC Power Inverters to process your return
in a timely manner, please review the information and follow the
procedures outlined below:
- Use
the original manufacturers' boxes
- Package
all returns to prevent damage in transit
- All
returns must have an RA number printed on the return shipping
box
- Do
not write addresses or RA numbers on the outside of the manufacturers’
boxes. Products must be in resalable condition to receive credit
- All
returns must be complete including all components, accessories,
cables, software and manuals in the original shipment
- All
returns must be received by DC AC Power Inverters within 30
days from the date the RA number is issued. RA numbers are only
valid for 30 days.
- Returns
must be shipped freight pre-paid
DC AC Power Inverters will make every reasonable
effort to exchange DOA and defective products. All original packaging,
components, accessories, software and manuals must be included
with returned DOA and defective products. DOA and defective products
returned incomplete may be assessed a charge for the missing items
or returned to you at your expense. If you have a DOA or defective
product, please e-mail to Customer
Service call our Customer Service department
at 1-866-582-5620.
All products returned as DOA or defective may
be tested. Products found not to be DOA or defective will be subject
to return to the customer at the customer’s expense.
International Orders
DC AC Power Inverters is pleased to offer our
International Customers the opportunity to purchase most of the
products presented on our web sites. Some products are U.S. versions
and some may not be supported outside North America. International
customers will be responsible for all tariffs, duties and restrictions
imposed by their respective countries. The payment methods for
international orders are credit card (simplest and fastest), Money
Order or wire transfer in advance of shipments and L/C (for
companies and institutions only).
Order Acceptance Policy
Your receipt of an electronic or
other form of order confirmation does not signify our acceptance
of your order, nor does it constitute confirmation of our offer
to sell. DC AC Power Inverters reserves the right at any time
after receipt of your order to accept or decline your order for
any valid reason . All orders placed over $1000.00 (U.S.) must
obtain pre-approval with an acceptable method of payment, as established
by our credit and fraud avoidance department. We may require additional
verifications or information before accepting any order.
Service and Support
Our products are all very user friendly
and don't require additional technical support or service for
non-technical consumers. But, in case of need, all requests
for technical service and support should be made by E-Mail or by Phone.
Payment Methods
Credit Cards - We accept all major credit cards including,
Visa, MasterCard, American Express, and Discover. There is no
surcharge for using your credit card to make purchases with
DC AC Power Inverters. Please be sure to provide your exact billing
address and telephone number-the address and phone number your
credit card bank has on file for you. Incorrect information may
cause a delay in processing your order.
Purchase By Wire Transfer
Please e-mail sales for wire transfer instructions.
Order By Phone
Our phone order centre is open 5 days a week
The direct number is 910-338-0418. The Toll
Free number is 1-866-582-5620 (US & Canada only). You
will need to have the manufacture part number, your email address,
credit card information, and a daytime phone number.
Sales Tax
Only for NC and FL state residents. All orders
shipped to Canada are subject to sales tax.
DC AC Power Inverters Privacy Policy
We do not make your name or personal information
available to any third party. All information collected by us
is used to provide you with the highest level of convenience and
service.
Disclaimer
The use of this site is governed
by the policies, terms and conditions set forth above. Please read them carefully. Your use of this
site indicates your acceptance of these terms and conditions.
Your placement of an order indicates your acceptance of these
terms and conditions. Your submittal of any purchase order to
DC AC Power Invertersindicates acceptance of these terms and conditions.
These terms and conditions shall supercede any subsequent terms
or conditions included with any purchase order, whether or not
such terms or conditions are signed by DC AC Power Inverters.
DC AC Power Inverters reserves the right to make changes to this
site and these terms and conditions at any time.
DC AC Power InvertersWEB SITES AND THE MATERIALS
THEREIN ARE PROVIDED “AS IS”. DC AC Power Inverters MAKES NO REPRESENTATIONS,
EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE DC AC
Power Inverters SITES, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS
OR YEAR 2000 COMPLIANCE.
